FAQ

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact us @shop@covered-apparel.com



When will my order ship?

Shipping times may vary due to availability of merchandise. Please note to allow up to 5-10 business days for standard order processing and verification.



Returns & Refunds

If you are not completely satisfied with your purchase, you may return the item within 7 days of receiving it for exchange or credit ONLY. There are no refunds.

 

To exchange, customers must contact our support team at shop@covered-apparel.com for return instructions. Please DO NOT return any items without contacting the support team first.

 

Items must be in saleable condition with all tags attached! Shipping costs will not be refunded.

Customer is responsible for all return shipping charges (outgoing & incoming). If an exchange is granted by customer service, additional shipping charges do apply.

 

If the exchange includes a new item at an additional cost an invoice will be sent for the difference in cost. Once items are received by our fulfillment center please allow 7-14 days for processing.

 

 

Thank you for shopping with us!